Refund policy
Our 100% Money-Back Guarantee
We believe Practice Pilot can help every musician build better, more enjoyable practice habits. That is why our physical Practice Pilot products are backed by a 100% money-back guarantee.
If you are not satisfied with your physical product for any reason, contact us within 30 days of receiving your order. You do not need to provide a specific reason or demonstrate that there is anything wrong with the product.
To request a refund, use the Returns & Cancellations link in our store footer or contact us at hi@practicepilotcards.com. Please include your order information so we can locate your purchase.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives and contact us promptly if the product is defective or damaged, if components are missing, or if you receive the wrong item.
We will make it right by providing a replacement, refund, or another appropriate solution. We may ask for photographs or other information that helps us document the issue with our fulfillment or shipping partners.
If we require a damaged, defective, or incorrect product to be returned, we will cover the reasonable return shipping costs.
Digital Products
Digital products are delivered immediately and are generally final sale once access or downloading has begun.
By purchasing a digital product and requesting immediate access, you expressly agree that delivery may begin immediately and acknowledge that you may lose any applicable right of withdrawal once access begins.
This does not limit any rights you may have if digital content is defective, materially different from its description, or otherwise covered by applicable consumer law.
Gift Cards
Gift cards are non-returnable and non-refundable, except where required by applicable law.
Sale and Discounted Items
Physical products purchased during a sale or with a discount are covered by the same 30-day money-back guarantee described above.
Refunds
Once we receive your refund request, we will confirm whether a return is required.
If no return is required, we will initiate your refund to the original payment method as soon as the request has been processed.
If a return is required, we will initiate the refund after receiving the returned products or acceptable evidence that they have been sent, except where applicable law requires an earlier refund.
Refunds are generally initiated within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, contact us at hi@practicepilotcards.com.
European Union and United Kingdom Consumer Rights
Customers in the European Union and United Kingdom may have additional statutory cancellation, refund, repair, or replacement rights under applicable consumer law.
These rights apply in addition to our 30-day money-back guarantee and are not limited or replaced by this policy.
Where a statutory right of withdrawal applies, eligible customers generally have 14 days after receiving an online order to notify us that they wish to cancel. Additional rules may apply regarding the return of the goods, refund timing, and standard delivery charges.
Consumer Rights
Our money-back guarantee is a commercial guarantee offered in addition to your rights under applicable consumer law.
Nothing in this policy excludes, restricts, or replaces any legal rights or remedies that cannot lawfully be excluded or restricted.
Contact Us
For questions or to request a refund, use the Returns & Cancellations link in our store footer or contact us at: